1.Provides true online live support
to visitors
2.Allow visitors to initiate a new
web chat session from a webpage
3.Visitors can leave a message if
there is no live support available
As soon as one of the parties leaves
the live chat the other party is notified
4.Able to set free trial length
new
5.Sound notification of live support
requests
6.E-mail notification of live support
requests
7.Auto save transcripts
8.Capture visitor data which includes
browser info, IP, referral URL, time of visit and host
9.Live Support can display support
icon status
10.Members can now track visitors
as they visit the site and initiate a new chat with them. With a click
of a mouse, members can open a chat window on visitor's computer and provide
support or close a sale!
11.Predefined survey allows members
to push a survey form to visitors and they can gather important feedback,
comments and critical survey data from visitors
Member Panel
*Member registration system
*Full support for Paypal and Stormpay.com
payment gateway
*Automated payment system
*Password recovery system
*View credit balance and transaction
stats
*Generate HTML links for Live Support
status icons
*Change password
*Edit the header and footer of Live
Support web chat window
*Edit Time zone so that it matches
the member's time zone
*Edit system settings such as name
of site, email address for notification, font size, play sounds and automatic
session expiration
*Real time daily stats showing the
number of visitors, total chat request and total visitors online now
*View visitor data such as browser
info, IP, referral URL, time of visit and host.
*Members can view the chat history
of all visitors by viewing the saved transcripts of each chat session
*Ability to search saved transcripts
by keywords
*View survey results of each visitor
*Real-time chats - View all visitor
chat requests. Supports multiple chat sessions.
*View the visitors that are currently
online and members can initiate chat or push survey to these visitors
*Create predefined responses so
that members can quickly access them during live chat sessions and providing
visitors with instant answers
*Add/Edit/Delete predefined surveys
Admin Panel
View/Edit members (admin can also
add or deduct funds from their accounts)
Add new members
Search members by username or email
Mass mail all members
Change admin username and password
Ability to set the registration
fee and the type of payment (one-time or recurring) and to set the free
trial length new.
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